Job Summary:
We are looking for a passionate and dedicated Customer Success Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring they have an exceptional experience with our products and services. Your goal will be to foster strong relationships, drive customer satisfaction, and promote product adoption.
Key Responsibilities:
- Act as the primary liaison between customers and the company, addressing inquiries and resolving issues promptly.
- Guide customers through the onboarding process after the sale and provide ongoing support to ensure they effectively utilize our products.
- Maintain relationship with active clients, monitor customer health metrics and proactively engage with customers to ensure their ongoing success.
- Identify opportunities for upselling and cross-selling based on customer needs and usage patterns.
- Gather customer feedback and insights to inform product development and improve customer experience.
- Collaborate with sales, product, and support teams to enhance customer satisfaction and loyalty.
- Develop and maintain customer documentation, such as guides and FAQs.
Nice to have:
- Bachelor’s degree in Business, Communications, or a related field.
- Proven experience (atleast a year) in customer support or customer success roles is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage multiple customer accounts.
- Familiarity with CRM software and customer success tools is a plus.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional development and career growth.
- Competitive salary and other benefits
About the Company
At Roanuz, we build products and applications using practical artificial intelligence. We build everything out of an in-house AI framework. We reinvent sports data, bringing in a technological revolution in sports. Working on AI research & development since 2012, we are one of the most sought-after companies in the global sports tech market.
Why Roanuz?
Working at Roanuz is about joining a team of innovative minds who are passionate about solving complex problems every day.